Privacy Policy

1. Who we are

nikvizTech (“we,” “us,” “our”) is a sole proprietorship based in Trichy, Tamil Nadu, India, providing AI-powered business solutions — including WhatsApp AI Business Assistants, workflow automation, and custom AI systems. This policy explains how we collect, use, and protect information across our website (nikviztech.in), our WhatsApp AI Business Assistant service, and the dashboard used by business owners who use that service.

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act), nikvizTech acts as a Data Fiduciary for the personal data described below — meaning we decide the purpose and means of processing it.

If you have questions about this policy or how your data is handled, contact us at contact@nikviztech.in.

2. What information we collect

If you message a WhatsApp AI Business Assistant powered by nikvizTech (including nikvizTech’s own number, or a client business’s number):

• Your phone number and WhatsApp profile name
• The content of messages you send — text and, where relevant to your enquiry, images
• Information you share in conversation relevant to your request — for example, a name, delivery address, order details, or product preferences

We do not analyze, store, or attempt to verify images that appear to be payment screenshots or receipts. If you send one, our system does not process its contents — it lets you know it can’t verify a payment from an image and directs you to contact the business owner or staff directly.

If you use the business owner dashboard:

• Your name and email address, via Google sign-in
• Which business(es) you’re authorized to view — you only ever see data for businesses you actually own

If you use our website’s contact form or email us directly:

• Your name, email address, company (if provided), and the content of your message

3. How we use this information

• To generate and send replies through the WhatsApp AI Business Assistant, using Anthropic’s Claude AI models to understand and respond to your message
• To look up real information relevant to your enquiry — such as product prices, stock, or an existing order — so replies are accurate rather than guessed
• To notify a business owner directly when something needs their personal attention — for example, a payment claim, a refund request, or a question outside normal business policy
• To let a business owner view their own real conversations, orders, and request history through the dashboard
• To respond to enquiries submitted through our website or by email

We do not use your information to show you ads, and we do not sell personal data to third parties.

4. Who we share information with

We use the following service providers to operate our platform. Each processes data only as needed to provide their specific service to us, acting as a Data Processor on our behalf:

We may also disclose information if required by law, or to protect the rights, safety, or property of nikvizTech, our clients, or others.

5. Where your data is stored

Our database and file storage are hosted in the Mumbai (India) region. Some service providers listed above may process data outside India as part of their infrastructure; each is an established, reputable provider with its own data protection practices.

6. How long we keep your information

We retain conversation and order data for as long as needed to provide the service to the relevant business, and as reasonably necessary for legitimate business records. We are actively working toward a defined, automatic retention policy; in the meantime, you can request that your data be reviewed or deleted by contacting us directly at contact@nikviztech.in — we will respond to and action reasonable requests.

7. Your rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how it’s being processed
• Correct or update inaccurate or incomplete data
• Request erasure of your data, where we’re not required to keep it for a legitimate purpose
• Withdraw consent to processing, where processing is based on your consent
• Raise a grievance — contact us first at contact@nikviztech.in; if unresolved, you may approach the Data Protection Board of India

To exercise any of these rights, email contact@nikviztech.in — we will respond as promptly as we reasonably can.

8. Children’s privacy

Our services are not directed at, and we do not knowingly collect personal data from, children. If you believe a child has shared personal data with us, please contact us and we will take appropriate steps to remove it.

9. Security

We use reasonable technical safeguards to protect your information — including access-controlled, private storage for any images shared with us, and authentication requirements for anyone viewing business data through the dashboard. No system can guarantee absolute security, but we take reasonable, ongoing steps to protect your data.

10. Changes to this policy

We may update this policy from time to time as our services evolve. We’ll update the “Last updated” date above when we do. Continued use of our services after a change means you accept the updated policy.

11. Contact us